Shipping policy

Freight Shipping Policy

Freight Delivery Responsibility

Freight shipments require the customer to be available to accept delivery at the scheduled time.

Customers are responsible for coordinating delivery with the freight carrier. If delivery is missed or delayed due to customer unavailability, any additional fees such as storage charges, redelivery fees, or terminal handling fees will be the responsibility of the customer.

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Inspect Before Signing – Required

Open the box and inspect your shipment before signing.

It is the customer’s responsibility to inspect all freight shipments before signing and accepting delivery. Signing the delivery receipt confirms that the shipment was received in acceptable condition.

Failure to inspect the shipment at the time of delivery may result in denial of damage claims.

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Missing Items

If your shipment does not include all expected items:

• Contact us immediately before signing

• Do not allow the driver to leave

• We will assist you with the proper next steps

Once the shipment is signed for and accepted, missing item claims may be denied.

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Visible Damage to Packaging

If there is any visible damage to the packaging, you must:

1. Request permission to open and inspect the shipment before signing

2. Carefully check the product condition

If the carrier does not allow inspection, or if your inspection shows damage:

• Take clear photos of the packaging and product

• Refuse the shipment

• Contact our team immediately to begin the claim and replacement process

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Damage Claim Policy

Failure to inspect and report damage at the time of delivery will result in denial of freight damage claims.

Once a shipment is signed and accepted without notation of damage, the shipment will be considered delivered in good condition.

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Important Notice

By placing an order requiring freight shipping, the customer agrees to the terms of this Freight Shipping Policy.